STUDIO POLICIES
A FEW THINGS
TO KNOW.
The little things that help keep Nuach safe, comfortable and easy to move in.
All classes must be booked in advance via our booking system and are subject to availability.
Please arrive 5–10 minutes before your class to allow sufficient time for check-in and preparation.
First-time visitors are encouraged to arrive a little earlier to familiarise themselves with the studio and settle in.
01
BOOKINGS & ATTENDANCE
We have a 12-hour cancellation policy for all bookings.
Cancellations made at least 12 hours before the scheduled start time will be eligible for the applicable credit return, make-up or rescheduling entitlement associated with the class, course or programme booked.
Cancellations made less than 12 hours before the scheduled start time and no-shows will result in the applicable class credit, session or fee being forfeited.
Exceptional circumstances, including medical emergencies, may be considered on a case-by-case basis. Supporting medical documentation may be required and should be submitted within 24 hours of the affected class.
02
CANCELLATIONS
We understand that delays happen, so we allow a 5-minute grace period for late arrivals.
Students arriving more than 5 minutes after the scheduled start time may not be permitted to join the class. This is particularly important for aerial classes and other activities where completing the warm-up is necessary for safe participation. Where entry is refused due to late arrival, the applicable class credit, session or fee will be forfeited.
03
LATE ARRIVAL
All class packages must be used within their stated validity period. Unused credits will expire at the end of the validity period.
Our 5, 10 and 20-Class Aerial Open Packs and 5, 10 and 20-Class Movement Packs may be extended once for up to 30 days for a flat fee of $28 per package.
Extension requests may be made before the package expires or within 7 days after its expiry date. Requests made more than 7 days after expiry will not be accepted.
04
CLASS PACK & VALIDITY
05
TERM CLASSES
& MAKE UPS
Students enrolled in a full term or mini-term may be eligible for make-up classes, subject to availability and our make-up guidelines.
Practice sessions are for independent training and must be booked in advance via our booking system.
Please ensure you are familiar with safe practice and only work within your own level and abilities.
Follow studio rules and be considerate of other practitioners sharing the space.
06
PRACTICE SESSIONS
07
SAFETY &
STUDIO ETIQUETTE
Your safety, and the safety of those around you, is our priority. Please follow instructor guidance, use equipment responsibly, and be mindful of others in the studio.
Keep the space clean, tidy and free of personal belongings. Grip socks are recommended for mat Pilates classes.
Except where otherwise stated or required by applicable law, all purchases are non-refundable and non-transferable.
Packages expressly designated by Nuach as shareable may be shared only in accordance with the conditions applicable to that package.
08
REFUNDS & TRANSFERS
09
STUDIO-INITIATED CHANGES
Nuach reserves the right to change instructors, adjust schedules, or cancel or reschedule classes where necessary, including where minimum enrolment is not met. If Nuach cancels a class, affected students will have the applicable class credit returned or be offered an appropriate replacement or rescheduled class. We will endeavour to notify affected students as early as reasonably possible.
GOOD TO KNOW
MOVE WELL.
BE KIND.
SHARE THE SPACE.
Nuach is a shared space. Be mindful of your instructor, the people moving around you and the equipment you use.
Look after the space, and each other.